ImageTrend Support
Service Is Our Priority
If you have any questions regarding any of ImageTrend's products, please feel free to contact us via email or phone. ImageTrend support services for all ImageTrend products are available Monday - Friday from 8:30am to 5:00pm CST. ImageTrend's support team is notified 24/7 of all support incidents submitted online.
Before Contacting ImageTrend
To better assist you, please try to have the following information accessible:
- What ImageTrend product you are working with
- A description of what happened and what you were doing when the problem occurred
- The exact wording of any error messages you see
- Your company name and contact information
- A description of your computer system
- The name of your operating system and service pack version (if applicable)
Contacting ImageTrend
If you are unable to find the information needed to use an ImageTrend product effectively, please consult ImageTrend in any of the following ways:
- Phone: 952.469.1589
- Toll Free: 888.469.7789
- Fax: 952.985.5671
- Email: support@imagetrend.com (For EDS, ClickComplete, Cornerstone or HireTouch Support)
- Email: support@churchwerks.com (For ChurchWerks support)
- Submit a support incident online for any of ImageTrend's products at www.imagetrend.com/support
X-Team Support
The X-Team is ImageTrend's premium support service. In addition to our standard services, we offer optional after-hours and emergency support for our customers. If you are in need of support after business hours or during weekends for everything from application support to hardware and technical emergencies, our X-Team is there to help provide fixes and a guaranteed four-hour turn time on service calls placed to them when this level of support has been contracted.