In emergency services, the data you collect is more than just documentation—it’s your call history, your clinical evidence, your operational lifeline. It represents your team’s decisions, your community’s needs, and your agency’s future funding.
So why should anyone else own it?
At ImageTrend, we believe data generated by fire departments, EMS agencies, hospitals, and public health organizations belongs to you. We don’t claim it. We don’t restrict your access to it. Your data is stored securely but always remains under your control. And we don’t charge you to get it back when your contract ends. It’s how our platform is built.
What Data Ownership Really Means
Some vendors may say you “own” your data, but their contracts, technical infrastructure, and pricing structures often tell a different story. Some combine your data with other customers into a shared dataset. Others impose retrieval fees—or worse, make it functionally impossible to export your historical data cleanly at the end of a contract.
ImageTrend Strategic Advisor, Tom Green—an EMS veteran with 31 years of service—has seen the consequences firsthand: “I’ve talked to agencies who had to pay to get their own data back after switching vendors. They didn’t even know that was coming. And what they got was basically unusable—it wasn’t in a workable format, and they were told, ‘That’s all we can give you.’”
By contrast, for core solutions like ImageTrend Elite™, each customer operates in a dedicated tenant environment, ensuring their data, configurations, and workflows remain private and independent from other agencies. Your reports, fields, and workflows are yours alone, not pooled into a national data warehouse or molded to someone else’s use case. And if you decide to leave, your data leaves with you—cleanly, quickly, and without additional cost.
You Control Your Data—No Roadblocks, No Surprises
Many agencies are locked out of their own information—trapped by proprietary systems, limited export capabilities, or vendor delays. At ImageTrend, we believe your data should work for you, not against you.
Whether you’re preparing a funding proposal, evaluating QA/QI metrics, or supporting a new community initiative, your data should be a catalyst, not a constraint. ImageTrend makes that possible. No vendor lock-in. No hidden limits. Just the tools and access you need to lead with confidence.
Why Data Ownership Matters for Public Safety Agencies
For EMS and fire departments, your incident documentation powers more than reports. It determines resource deployment, reimbursement, staffing decisions, compliance status, and quality of care. And if you’re applying for grant funding or defending your budget during a city council meeting, access to accurate historical data isn’t optional; it’s essential.
For hospitals and public health organizations, data continuity is critical for patient safety, outcome tracking, and population health planning. Losing data—or receiving it in a corrupted or inaccessible format—can directly impact care delivery and system performance.
Simply put, your data is your narrative. It’s how you justify your needs, your equipment, and your personnel. If someone else controls that narrative, they control your future.
Built to Empower, Not Restrict
At ImageTrend, our systems are designed from the ground up to support interoperability, configurability, and portability. When a client transitions to ImageTrend from another vendor, we routinely help map legacy data into our platform so they don’t lose historical insights. And if you ever choose to leave, that same courtesy applies in reverse.
Because we don’t own your data, we don’t stand in your way. That’s part of what sets ImageTrend apart—not just in policy, but in philosophy. We’re not here to keep you locked in. We’re here because we care about the mission. In fact, many ImageTrend employees came from the field. 33% of our team has experience in Fire or EMS, so we know what’s at stake. That’s why we built our platform this way.
Data Ownership Means Trust, Transparency, and True Partnership
Our approach to data ownership is just one part of a broader promise: to be a trusted partner in public safety. That means offering responsive U.S.-based support (with a 95.4% Customer Satisfaction rating), configurable tools that reflect your real-world needs, and a commitment to doing right by the professionals on the front lines.
As Green puts it, “I responded to emergencies. When I call support, that is my emergency. ImageTrend reacts like it is too—and that makes all the difference.”
When data belongs to you, so does the power to use it—whether that means building Power BI dashboards, exporting NFIRS/NERIS data, automating CQI workflows, or negotiating for better agency funding. It’s your mission. Your records. Your future. We’re just here to support it.
Data Ownership Is Operational Readiness
You shouldn’t have to fight for access to the data your team generates every day. At ImageTrend, you never will. From emergency incident reports to trauma registry exports, your data stays yours—today, tomorrow, and every day your agency moves forward.
Because when data is mission-critical, control isn’t optional—it’s everything.
Learn more about how ImageTrend empowers Fire, EMS, Hospital, and Public Health agencies to own their data—and unlock its full potential.
