Emergency Software Implementation Services Onboarding Support for Your Emergency Reporting Needs
ImageTrend’s Implementation Services streamline the transition to our platform. From expert guidance through onboarding, seamless go-live support, and comprehensive education, our team ensures EMS, fire, and hospital organizations are equipped for long-term success.
What to Expect from ImageTrend Implementation Services
As an ImageTrend customer, our Implementation Team is committed to setting your organization up for success. Here’s how we ensure a seamless transition:
Aligning with Your Goals
We start by understanding your organization’s vision, unique challenges, and objectives to tailor the process to your needs.
A Clear and Guided Process
Our structured implementation roadmap ensures a smooth journey from onboarding to go-live, keeping your team informed and confident every step of the way.
Minimizing Impact, Maximizing Results
We know your focus is on saving lives and serving your community. That’s why our team works diligently to integrate your new system with minimal disruption to daily operations.
Empowering Your Team for Long-Term Success
Through hands-on training, digital learning resources, and knowledge transfer, we equip your team with the tools and confidence they need to maximize the system’s potential.
Ongoing Support and Expertise
Whether it’s configuring workflows, integrating systems, or providing industry-specific best practices, we’re here to ensure your team is ready for every challenge.
Equipping Your Team for Long-Term Success
From education to post-go-live support, our implementation process equips your team with the tools and knowledge to maximize system utilization.
“Migrating to ImageTrend totally changed my outlook for public safety RMS. Updates are rolled out twice a month! New features and integrations are continually being delivered and I can’t say enough good things about ImageTrend Support. Having seen and used other platforms, ImageTrend continually stands head and shoulders above the rest.”
Keith Tanner
Fire Marshal, City of Surprise Fire-Medical Department
See What Our Customers Are Saying
Discover why organizations love ImageTrend’s onboarding and implementation process. From seamless transitions to real-time assistance, our team ensures every step is smooth and efficient.
Clients share how configurable platforms, monthly webinars, and dedicated support have helped them adapt their systems, maximize efficiency, and meet reporting requirements with ease.
How We Make It Happen: Our 5-Phase Implementation Process
1. Kickoff and Discovery
We begin by introducing key stakeholders, defining roles, and aligning on project goals to set a strong foundation for success.
2. Implementation and Configuration
Our team collaborates with you to configure forms, workflows, and reports while integrating systems to fit your unique needs.
3. Testing and Validation
Your team participates in user acceptance testing (UAT) to ensure the system meets your expectations and is ready for deployment.
4. Knowledge Transfer
Comprehensive training, including resources to support a train-the-trainer approach, empowers your team to confidently and effectively manage the system.
5. Deployment and Go-Live
We guide you through final preparations and provide go-live support during standard hours to ensure a smooth launch. After go-live, our team conducts a 90-day assessment to confirm your system is running optimally and meets your needs. A coordinated transition ensures your organization is seamlessly connected to ongoing support for long-term success.
Stay Informed with the Latest Resources
Browse webinars, case studies, and best practices to help your team succeed.
Tomorrow Won’t Look Like Today. Prepare for What’s Next.
Your implementation journey sets the stage for long-term success. Partner with us to build a foundation that empowers your team, streamlines operations, and prepares you for the challenges of tomorrow.