Webinar Description
In today’s high-pressure environments, leaders face the dual challenge of supporting their teams while driving performance. This webinar explores how emotional intelligence (EI) can be a transformative tool for improving overall well-being, workplace satisfaction, and—critically—patient care outcomes.
Attendees will learn how emotionally intelligent leadership fosters clearer communication, stronger team dynamics, and more thoughtful decision-making. We’ll also examine how EI can help providers stay clear-headed in the field, leading to more accurate data collection and better-informed strategies.
Through real-world examples and interactive discussion, we’ll explore how EI tools can be used not only to guide conversations but also to support training and development. Whether you’re looking to elevate your leadership style or improve operational effectiveness, this webinar offers practical insights you can apply immediately.
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About the PresenterZachary Grossman
Captain – MCFRS Quality Assurance Officer | Montgomery County Fire and Rescue
Zachary Grossman serves as a Captain with Montgomery County Fire and Rescue in Maryland, bringing over 17 years of dedicated service to the department. Throughout his career, Zachary has held several key roles, including his current assignment as the Quality Assurance Officer, where he oversees operational standards and ensures excellence in emergency response practices.
Previously, Zachary served as an EMS Duty Officer, coordinating emergency medical services and supporting field teams during critical incidents. His leadership and commitment to continuous improvement have made him a respected figure within the department.
Outside of his professional responsibilities, Zachary is passionate about youth development and works as an archery instructor with Angle Tree kids, a role that not only reflects his love for the sport but also his dedication to mentoring and inspiring the next generation. This unique experience sparked his interest in training, bridging his personal passions with his professional mission.
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