Webinar Description
Join us for a fast-paced 30-minute webinar exploring how the City of Whitehall EMS transformed its Continuous Quality Improvement (CQI) process to meet evolving compliance and documentation standards.
Battalion Chief David McBride and Firefighter Randy Jones share how Whitehall EMS tackled inconsistent reporting, billing challenges, and the lack of structured feedback – then partnered with ImageTrend to embed CQI directly into their daily workflows.
You’ll learn how Whitehall EMS:
- Standardized documentation using NEMSIS 3.5-aligned ePCR workflows
- Implemented daily CQI reviews and situational tools for real-time feedback
- Achieved near-zero missing signatures and improved Medicare reimbursement
- Plans to expand CQI with algorithm-specific reviews for greater clinical precision
Whether you’re looking to strengthen compliance, improve documentation, or support your crews more effectively, this session offers practical insights and proven strategies to elevate your CQI program.
Join us!
About the Presenter David McBride
Battalion Chief | City of Whitehall EMS
About the Presenter Randy Jones
Firefighter | City of Whitehall EMS
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