In an era defined by workforce shortages, rising call volumes, and increasing documentation demands, one thing is clear: efficiency isn’t a luxury, it’s a necessity.
At ImageTrend, artificial intelligence (AI) isn’t a buzzword. It’s a real, working solution built into our platform to ease documentation fatigue, improve accuracy, and give responders more of what they desperately need—time to focus on care.
From EMS providers in the field to hospital analysts behind the scenes, AI is helping teams do more with less. And for ImageTrend customers with an Account Advisor relationship, AI Assist is already available (soon to be available to all customers in August) at no additional cost. That means smarter, faster, and safer documentation is built into your platform today, not in some distant future.
AI Built for Real World Workflows
ImageTrend’s AI Assist is fully operational and already being field-tested across agencies like Los Angeles County Fire, one of the busiest and most influential systems in the country. With features designed around actual provider workflows, our AI solutions are solving the problems field teams face daily.
The core functionality of AI Assist currently supports EMS workflows within Elite ePCR, with plans to expand into other modules underway. From the moment care begins to the final click of a report, AI Assist integrates seamlessly to reduce time on task and improve data completeness.
What AI Assist Can Do Today
AI Assist is already transforming incident documentation in three major ways:
1. Voice-to-Text That Understands EMS
Unlike general-purpose dictation tools, our voice-to-text engine is tailored for the field. It accurately captures medical shorthand like “A&O x4,” “18 gauge in the left AC,” or “SPO2 99% on room air,” and smartly applies those values across relevant fields, eliminating countless clicks. Providers can dictate narratives, assessments, vitals, and procedures in plain language and watch as structured data populates automatically.
2. Intelligent Image Recognition
Whether it’s a driver’s license, a handwritten medication list, or even a blood bag label, AI Assist can extract and apply key information from virtually any document. During interfacility transports, scanning a face sheet can auto-fill fields like name, DOB, address, medications, and more, which dramatically improves data accuracy and reduces time to document. Providers can even snap a photo of a blood product and automatically log the expiration date, blood type, and unit number—avoiding critical errors and satisfying medical director requirements.
3. Human-in-the-Loop Control
While AI handles the heavy lifting, the provider stays in charge. Every AI-suggested value can be reviewed and either applied or dismissed—nothing enters the report without your approval. This safeguards data integrity and aligns with medical oversight preferences, especially when it comes to patient narratives, which ImageTrend intentionally does not auto-generate. Our AI helps document real care, not fictionalized summaries.
AI That Is Trusted in the Field—Tested in the Chaos
AI Assist was designed with the realities of field medicine in mind. It’s been tested in noisy coffee shops, used mid-transport with gloved hands, and even deployed by flight medics during trauma calls. Whether you’re on a “load and go” call or have time for detailed documentation during a “stay and play,” AI Assist adapts to your pace.
As ImageTrend Technical Account Manager and former medic, James LaPierre, puts it: “The less time I’m staring at my iPad, and the more time I’m looking at my patient—that’s when I’m doing my best work.” This philosophy fuels our AI strategy. The goal isn’t to replace responders or automate care; it’s to remove the friction that slows you down.
Why AI Matters for Fire, EMS, and Healthcare Teams
Although AI Assist is currently tied to EMS workflows, its impact is broader. Hospitals benefit from more complete EMS data—like medications, allergies, and patient IDs—that support continuity of care. Hospitals and public health agencies gain access to richer, cleaner data streams for syndromic surveillance and outcome monitoring. And fire departments using Elite can look forward to future AI enhancements as expansion continues.
The potential for AI within ImageTrend’s platform extends across the entire incident lifecycle: pre-incident planning, incident response, post-incident review, and long-term health information exchange. As our platform evolves, AI will play an increasing role in shaping smarter operations—from the field to the boardroom.
Built-in AI, Not Billed Separately
We’ve seen firsthand how AI can reduce documentation time, improve accuracy, and give providers more time to focus on patient care. That’s why AI Assist is included at no added cost. No trial clock. No extra fees. No strings. Just smarter, faster documentation available today.
Data-Safe by Design
In healthcare, trust is everything. That’s why AI Assist is built with security and privacy at its core. No data is sent to public AI models. Voice recordings are retained only temporarily for processing and are not used to train external systems. Your data stays yours.
True Data Ownership, Zero Compromise
At ImageTrend, we don’t just say our customers own their data—we back it up with action. We do not commingle your information into a national dataset nor charge fees to access it at the end of your contract. ImageTrend ensures your data stays yours. No lock-ins. No red tape. No surprises.
More Than Customer Support—A Real Partner
Our customers don’t just adopt new technology; they trust it during life-or-death moments. That’s why ImageTrend treats every support request with the urgency it deserves. When you call, a real person answers. Someone who understands that every second matters for EMS, fire, and healthcare teams.
Our U.S.-based implementation and customer success teams are embedded in your experience from day one. They’re not just ticket closers—they’re your strategic partners. In fact, many of our clients say it best: ImageTrend’s support isn’t an add-on, it’s part of the product.
Whether you’re a data analyst building new dashboards or a newly promoted operations lead learning the ropes, we meet you where you are. Our goal is to help you get more out of the tools you already have, not upsell you at every turn. And when innovation happens—from air ambulance to CQI workflows—you’ll find people at ImageTrend ready to collaborate, listen, and build with you.
Because for us, this isn’t just software. It’s about service, community, and a shared mission to make public safety better.
Beyond EMS: What’s Next for AI at ImageTrend
While current AI features are EMS-focused within Elite, ImageTrend is actively exploring AI use cases across the entire platform, including:
- Natural language search to help administrators locate incidents more easily (i.e. “Show me all refusals from last week”)
- CQI enhancements to identify patterns and improve care quality
- Reporting optimizations to make data more accessible without complex filtering
These projects are in development and guided by the same principle: making powerful AI tools easier to use.
AI That Frees You to Focus on What Matters Most
The promise of AI in emergency response isn’t about flashy features, it’s about freeing up humans to do what only they can do: care. At ImageTrend, we’re committed to building responsible AI that enhances care delivery, improves safety, and makes your data work for you.
There’s never been a better time to see how intelligent tools can transform your operations—without compromising your values, your workflow, or your budget.
Because when lives are on the line, smarter, faster, safer response shouldn’t wait.
