Great ideas often come from the people using our solutions every day.
Every enhancement request, idea, and piece of feedback submitted through UserVoice, ImageTrend’s centralized Voice of the Customer system focused on product feedback and feature prioritization, is reviewed by our Product team. While not every submission becomes a feature, every submission helps us better understand customer needs, identify trends, and make informed product decisions.
Our goal is simple: make sure your voice is heard and considered as we continue to evolve the solutions you rely on every day.
How Feedback Moves Through the Process
From Idea to Evaluation
When you submit an idea through UserVoice, it enters a review process that helps our Product teams understand customer needs and prioritize future development efforts.
We look at factors including:
- Customer impact and business value
- Alignment with product strategy
- Number of customers expressing similar needs
- Technical feasibility
- Regulatory, compliance, and industry requirements
Ideas may also be combined with similar requests so we can better understand the overall demand for a particular enhancement.
What Different Statuses Mean
Understanding UserVoice Statuses
Open
Your idea has been submitted and is available for review and voting.
Under Review
Our Product team is actively evaluating the request and gathering additional input.
Considering for Future Planning
The idea aligns with customer needs and may be evaluated during roadmap planning.
Planned
The enhancement has been approved and is being considered for future development.
In Development
Work has begun on delivering the requested functionality.
Completed
The feature has been released and is available to customers.
Not Planned
After evaluation, the request is not currently aligned with product priorities or strategic direction.
Why Voting Matters
Vote for the Ideas That Matter Most
UserVoice helps customers do more than submit ideas. It allows you to:
- Vote on existing requests
- Identify shared challenges across the industry
- Provide additional context and use cases
- Stay informed about progress and status updates
Customer engagement helps our teams better understand which challenges are affecting the greatest number of users and organizations.
A Partnership Built on Feedback
The best product ideas often come directly from the people using ImageTrend solutions every day.
Whether you’re submitting a new idea, voting on an existing request, or providing additional context, your feedback helps us better understand challenges, improve workflows, and deliver meaningful innovation for the public safety and healthcare communities we serve.
Ready to share your feedback? UserVoice is available within supported ImageTrend solutions. Submit ideas, vote on existing requests, and help shape future enhancements directly from the products you use every day.
