Webinar Description
Scene time metrics tell you there’s a problem—but not why it happened. By implementing validation rules that require crews to document barriers and delays when scene times exceed thresholds, we’ve built a feedback loop that captures the clinical reality behind the numbers. This session details our approach to designing these rules, the resulting data on delay patterns stratified by specialty criteria (Stroke, STEMI, Trauma), and how these insights inform targeted interventions. Attendees will leave with a framework for using validation rules not just for compliance, but for meaningful operational intelligence.
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About the PresenterMarcus Bond
Clinical Quality Manager | Medic Ambulance, Sonoma Division
Marcus J. Bond is the Clinical Quality Manager for Medic Ambulance/Sonoma County Fire District EMS, where he coordinates the Clinical Quality Department and the data analytics platform. With 15 years in EMS — 13 as a licensed paramedic — a background in IT infrastructure, and a degree in Career Technical Education from Sacramento State, Marcus built the agency’s data-driven CQI program, integrating automated PCR evaluation, real-time KPI tracking, and evidence-based coaching workflows to improve provider performance. This program is grounded in a Just Culture framework, using data to guide accountability and learning rather than punitive action.
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