Building a Critical Incident Response Plan That Works

Thursday, May 21, 2026 | 11AM CT
Black and white image of an ambulance with its lights flashing, captured from the front side, partially blurred to indicate motion.

Part 2 of a 3-Part Series for Peer Leaders & Command Staff Webinar Description

Modern Peer Teams & Critical Incident Support
Part 2 of a 3-Part Series for Peer Leaders & Command Staff 

Critical incidents don’t end when the scene clears. This session walks through best practices and how to design a structured, repeatable response plan that supports responders immediately and in the weeks that follow.

  • Immediate outreach strategies that increase early engagement
  • The 72-hour follow-up and structured check-ins that prevent delayed crises
  • Recognizing red flags and anniversary triggers before they escalate

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About the Presenter Colleen Hilton, MA, LMFT

CEO & Founder | Alli Connect, Inc.

Colleen Hilton is a licensed therapist and serial entrepreneur in first responder mental health and wellness with over 20 years of industry experience. As the CEO of AlliConnect, Colleen aligns her clinical expertise and business leadership to tackle the biggest challenge in the 21st century….First Responder Mental Health & Wellness. The impacts of which touch every member of our community.

Colleen brings a unique perspective to mental health for first responders as a licensed clinician, strategic business leader, military family member and former police spouse. She is outspoken on the mental health crisis in the first responders and the need to shift from reaction to a proactive, psychological resilience approach to wellness.

She holds a masters in counseling psychology, and a bachelor’s degree in psychology, with a minor in criminal justice. Colleen maintains certification in mass disaster mental health and CISM, with expertise in department wellness and peer support program development and response.

headshot of Colleen Hilton, CEO of Alli Connect

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