Webinar Description
Fire and EMS agencies are facing rising call volumes, limited staffing, and increasing documentation demands—yet the way data is captured and used has not kept pace.
In this webinar, ImageTrend Sales Engineer Troy Lachinski explores how visual data and responsible AI are changing the future of documentation by helping crews capture more complete, accurate information while reducing time spent on paperwork. Attendees will learn how AI for continuous quality improvement (CQI) supports documentation workflows by identifying missing information, inconsistencies, and quality gaps earlier in the process—before reports reach QA or billing. Throughout, clinical judgment and decision making remain firmly in human hands.
The session also looks beyond documentation to show how data becomes actionable in day-to-day operations. Attendees will learn how map-based intelligence can bring critical context—such as hydrants, boundaries, and risk areas—directly into planning and response workflows, improving situational awareness without switching systems. The webinar will also explore how connected learning and unified data help break down silos by bringing operational, clinical, and prevention information together to reveal patterns, strengthen performance, and support smarter, safer emergency response. This webinar is for fire and EMS leaders, crew members, and operations teams looking to better understand how emerging technology can support their people, their mission, and their communities.
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About the Presenter Troy Lachinski
Sales Engineer | ImageTrend
Troy Lachinski has a wealth of experience in both product management and emergency services. With more than 28 years in software product management, particularly at ImageTrend, Troy has a deep understanding of the needs of EMS and fire departments, both from a technical and operational perspective. He has also served as a paid-on-call member of the East Bethel, MN Fire Department, since 2005. As a Sales Engineer at ImageTrend, Troy leverages his deep understanding of customer needs and product value to deliver solution-focused software. With a strong customer-centric approach, he works to eliminate pain points and ensure each solution directly enhances the user experience. Troy continues to play a key role in bridging the gap between software development and customer outcomes, driving the creation of a seamless, end-to-end platform.
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