ImageTrend Support
ImageTrend is transitioning to Service Cloud for Support Requests
Already a customer? Connect with our Support Team and experienced ImageTrend specialists for software assistance whenever you need it.
We’re Here to Help
At ImageTrend, support means more than just resolving issues. You’ll find a caring and responsive Support Team ready to provide you with the information you need.
- Support Hours: Monday – Friday, 6:00 AM – 8:00 PM CT
- Toll Free: 888-730-3255
- Already a customer with a support ticket account? Click here to log in.
- Already a customer but need to sign up for a support ticket account? Click here to sign up.
You can now connect with us even faster using Live Chat! Simply log in to your support account (or create one) and click on the chat icon in the bottom-right corner for real-time assistance.
Have another question for support? Contact Support – When emailing Support, please include the URL of the site you’re contacting us about.
Committed to Our Customers’ Success
Client Services is comprised of Customer Success Management, Implementation, Education, Account Advisors and Support teams. You will experience exceptional service that is second to none.
Implementation Services
Partnering with you to execute your vision.
Our Implementation team focuses on understanding your vision and goals to deliver a successful, tailored solution. We’re agile, attentive, and ready to adapt to your organization’s unique needs.
Customer Enablement
Equip your EMS, fire, and healthcare teams with the tools and training they need to excel. Our Customer Enablement program offers flexible learning and ongoing support long after implementation.
Education & Training
Education is central to our service. ImageTrend provides product-specific and customizable training to help administrators and field staff get the most from the system.
Support Services
We’re here to help. Reach our responsive Support Team by phone or online anytime. Support Desk makes it easy to submit questions, and we’ll follow up to keep things moving.
Already a Customer?
If you’ve got a support ticket account or need help creating one, we’re ready to assist. Submit a ticket and let our specialists help you resolve your issue quickly and efficiently.
Tools & Resources Within Our Solutions
ImageTrend University
To promote ongoing education and training, we provide online education materials for products as self-guided tutorials to all clients with support agreements.
When accessing ImageTrend University, users can view educational videos, manuals, quick guides and workbooks to facilitate better understanding of the software and support train-the-trainer sessions. These have been very useful as both refresher and initial education materials.
A few key features of the ImageTrend University include:
Smart navigation
Full-text and keyword searching
Intuitive, easy-to-use interface
Links to articles related to what you’re viewing
UserVoice
UserVoice is a community platform allowing users to post feature requests or enhancement ideas. These posts can be voted on by users throughout the country, getting various perspectives on ideas that may be especially beneficial.
Real Help From People Who Get It
At ImageTrend, we understand the demands of emergency response and the critical role your systems play. From client training to ongoing technical support, we help with everything from implementation to reporting, so you can make informed decisions and do your best work in the field.
Stay Connected with Us
We offer a variety of resources to keep you informed and empowered, including webinars, events, and guides for your team. Stay connected with tools and critical information that help public safety agencies stay prepared for what’s ahead.
“ImageTrend Billing Bridge integrates perfectly into our operations and is the perfect solution for our organization.”
Jai Windish
EMS Division Chief, Germantown Hills Fire Department
Explore Our Resources
Access guides, tools, and emergency reporting resources designed to help you get the most from our platform
Have Another Question for Support?
We’re here to help with everything from technical assistance to integration guidance, making sure your emergency management system is ready for whatever comes next.