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Mecklenburg EMS Agency Teams with ImageTrend to Elevate Emergency Medical Services

LAKEVILLE, MINN. [January 8, 2024] - ImageTrend, LLC., a leading provider of public health and safety solutions, proudly announces its partnership with Mecklenburg EMS Agency in North Carolina, aimed at revolutionizing emergency data management and enhancing the efficiency of its emergency response operations.

Drawing on its proven expertise, ImageTrend has been selected as the exclusive partner for Mecklenburg EMS Agency’s data management needs. This strategic collaboration will encompass the County's diverse EMS operations, setting the stage for a seamless and integrated approach to emergency response.

With Mecklenburg EMS Agency at the forefront of embracing innovative solutions, this partnership will see the deployment of ImageTrend Elite™ to empower first responders to efficiently collect, manage and report critical data associated with approximately 140,000 emergency calls they address annually. Scheduled to go live later this year, the system will not only streamline operational workflows and provide analysis for insights but also facilitate data-driven decision-making to better support their community.

Mecklenburg EMS Agency Clinical Improvement Supervisor Nick Heasley commented, “ImageTrend's innovative Elite system marks a transformative moment in Mecklenburg County's ongoing commitment to elevating our emergency medical services. By integrating this state-of-the-art ePCR software, we are taking a significant step towards enhancing efficiency, accuracy and responsiveness across our EMS operations. The Elite system's streamlined data collection and reporting capabilities will enable our first responders to make more informed decisions in real-time, thereby improving patient care and outcomes. As we strive to be at the forefront of EMS technology and practice, partnering with ImageTrend helps us build a more connected and resilient healthcare community that's better equipped to serve the diverse needs of Mecklenburg County's residents.”

Patrick Sheahan, President and CEO of ImageTrend, expressed his enthusiasm about the collaboration, stating, "We are honored to partner with Mecklenburg EMS Agency to apply cutting-edge solutions to their emergency operations. ImageTrend is committed to empowering the County to provide superior care while achieving operational excellence."

To learn more about how ImageTrend is redefining public health and safety solutions, please visit


About ImageTrend, LLC. 

ImageTrend, LLC. is dedicated to connecting life’s most important data in the healthcare and emergency response community. ImageTrend delivers software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. ImageTrend’s commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Lakeville, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

About Mecklenburg EMS Agency

Mecklenburg EMS Agency, also known as Medic, is the busiest EMS system in North Carolina. Medic is the sole 911 ambulance service provider in Mecklenburg County, which encompasses the greater Charlotte area and serves over 1 million residents and visitors and responds to over 150K calls for service annually. Medic ranks amongst the top in the nation for clinical excellence.

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